You acknowledge that you have no right to have access to our Games in source code form or in unlocked coding or any other human-readable form. We reserve the right to modify, suspend or discontinue our Game and the licenses granted to you in whole or in part at any time for any reasons. These reasons include, but are not limited to compliance with applicable laws or regulations, the need to address technical or security issues, disproportionate economic hardship, loss of rights, licenses, or agreements necessary to offer the Game, changes to our business model or services, or decisions to reorganize, cease operations, or discontinue certain products or markets. Where reasonably possible, we will provide you with advance notice of such changes.
To the fullest extent permitted by applicable law, Deca shall not be liable for any loss or damage arising from the modification, suspension, or discontinuation of our Games or licenses, except where such liability cannot be excluded by law.
Deca’s responsibility to you depends on where you live:
If you are a resident of the EU, EEA or UK:
To the fullest extent permitted by law, the Games and related services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Deca is only liable for damages that we cause intentionally or through gross negligence. If we breach an important contractual obligation by slight negligence, our liability is limited to the type of damages that were foreseeable and typical at the time the contract was made, up to a maximum amount equal to the fees you paid to Deca for the relevant Game or services during one (1) month before the event giving rise to the liability. Important contractual obligations are those that are essential to the proper performance of this agreement and on which you can normally rely. Nothing in these Terms limits our liability for injury to life, body, or health, or for claims under the Product Liability Act. In all other cases, Deca is not liable.
If you are a resident of the United States or any other country outside the EU/EEA/UK:
To the fullest extent permitted by law, the Games and related services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You expressly agree that your use of the Games is at your sole risk. Deca and its affiliates, officers, directors, employees, shareholders, representatives, vicarious agents, and licensors will not be responsible for any indirect, incidental, special, consequential, exemplary, or punitive damages. This includes, for example, loss of profits, data, goodwill, revenues, or business opportunities, even if we were advised that such damages might occur. In any case, Deca’s total liability to you for any claim arising from or relating to the Games will not exceed the total amount you paid to Deca for the Game or in-app purchases in the one (1) month before the event giving rise to the claim. These limitations and exclusions regarding damages apply even if any remedy fails to provide adequate compensation.
You agree to compensate us for any claims, losses, liabilities, damages, costs and expenses (including legal costs and expenses) reasonably incurred by us that arise out of your use of our Games in a culpable breach of these Terms of Use, statutory law, third-party rights, or any respective additional regulations and game rules. We reserve the right to assume the exclusive defense and control of any claim brought by a third party in connection with your use of a Game and you agree to assist and cooperate with us in relation to any such claim.
If you are a resident of the EU, EEA or UK, we warrant that our Games are developed with the usual standard of care, but they are NOT free of defects (bugs etc.) which may in some cases prelude or affect the suitability for the contractual use of the Game.According to the current state of art, it is not possible to create software and hardware in such a way that it works flawlessly in all application combinations, works with previously unknown third-party software and hardware and/or is protected against all kinds of manipulations by third parties. It is recommended to always install the latest version of the game. The statutory warranty law is applicable and you shall have all statutory warranty rights.
Deca may, at its reasonable discretion, temporarily or permanently modify, suspend, or restrict access to any Game, in whole or in part, where this is necessary for technical maintenance, system security, performance optimisation, compliance with law or administrative orders, adaptation to new technical conditions, or other legitimate operational or commercial reasons. Such modifications may include updates, patches, or changes to features or in-game parameters and may temporarily affect your access, saved progress, or performance data. These modifications are provided free of charge.
For users in the EU, EEA, or UK: where a modification materially affects the accessibility or usability of a Game, Deca will provide prior notice in a clear and reasonable manner and ensure that all statutory consumer rights, including any rights to withdraw or terminate where required by law, remain unaffected.
Nothing in this section constitutes a guarantee of uninterrupted availability or continuous feature sets, and Deca is not liable for temporary interruptions or changes made in accordance with this section.
Cancellation policy
RIGHT OF WITHDRAWAL:
If you are a resident of the European Union or the European Economic Area, you have the right to withdraw this Agreement within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day that the Agreement was concluded.
In order to exercise your right of withdrawal, you must inform us, via the support center at https://support.decagames.com or by email to info@decagames.com, of your decision to withdraw from this Agreement by an unequivocal statement (a letter sent by post or email) of your decision to cancel this Agreement. You may use the attached sample withdrawal form, although this is not required.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal right before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this Agreement and where Section 18.3 does not apply, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this Agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Special Notes:
The right of withdrawal shall expire prematurely in the case of agreements for the supply of digital content which is not on a tangible medium if the performance has begun and, if the contract places the consumer under an obligation to pay, where:
Example: If you purchase Virtual Currency or digital items and ask for them to be delivered immediately, we will ask you to confirm that delivery starts right away and that you lose your withdrawal right once the virtual currency or items are added to your account. In this situation, you cannot later cancel that purchase under the withdrawal rules, because the digital content has already been fully delivered. In addition, where Virtual Currency or digital items are delivered immediately and are then used, spent, transferred, or otherwise consumed in the Game, the digital content has been fully provided and the right of withdrawal no longer applies.
Withdrawal Form
(If you wish to withdraw from the Agreement, please complete this form and return it to us.)
To: Deca Live Operations GmbH, Unter den Linden 21, 10117 Berlin, Germany
Mail:
info@decagames.com
I/we (*) hereby withdraw from the contract I/we (*)
entered into for the purchase of the following goods (*)/the
provision of the following service (*) Ordered on(*)/received
on(*)
Name of consumer(s)
Address of consumer(s)
Signature
of consumer(s) (only for forms on paper)
Date______
(*)
Delete as applicable
Reporting Allegedly Illegal or Incompatible Content
Users may report any content within our Games that they believe to be illegal under applicable law or incompatible with these Terms of Use. Reports must be submitted via our support platform at https://support.decagames.com or via the Games and must include:
By submitting a report, you confirm that: The information provided is complete, accurate, and truthful to the best of your knowledge. You have no personal, financial, or ulterior motives, and the report is made solely to ensure compliance with applicable laws and platform policies. You understand that knowingly submitting false or misleading information may have legal consequences.
Assessment of Reports and Action
Upon receipt, Deca will assess the reported content diligently, objectively, and without undue delay. Possible measures include, but are not limited to:
Where applicable, automated tools may assist in evaluating the content. All actions are taken with due regard to the rights and legitimate interests of all users, including freedom of expression
Statement of Reasons and Appeals
If an action is taken as a result of a report, Deca will provide a statement of reasons to the affected user.
Users may request a review of our decision through our support system at https://support.decagames.com. We will handle appeals with the same diligence, objectivity, and timeliness as initial reports.
All reports and subsequent actions are handled in compliance with the Digital Services Act (DSA), including Articles 14, 16, and 17. Submitted reports are considered as giving rise to knowledge of potentially illegal content, which affects Deca’s obligations under the law. Deca is committed to balancing compliance with the protection of users’ rights and to ensuring transparency, fairness, and accountability in all content moderation actions.